4.3 Technical Documentation (User Manuals, On-Line Help)

This section contains articles on Technical Documentation, including:

  • User manuals
  • Maintenance manuals
  • Online help (incorporated directly into software)
  • Technical Documentation available on Internet

Note that software help delivered over internet, known as "web help", is treated under section 2.3C "After Sales Service"


This section's articles

Monday 25 June 2007
by  Administrator

1 User Manuals

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An easy-to-use and effective user manual is a key element of the convivial tool. Note that the tool is more than the physical or digital object in itself. The tool includes the network of accompanying support systems, including the user manual, after-sales service and technical support such as (...)